Shipping

Standard Delivery
• Delivered within 2 to 5 working days, unless stated otherwise.
• Delivery is Monday to Saturday (excluding Bank Holidays).
• The shipping method for Standard Delivery is Royal Mail and the cost is £2.35.

*Premium Delivery
• Delivered on the next working day*, order before 1pm.
*After 1pm on Thursday, these orders will be dispatched on Friday, for delivery on Monday.
After 1pm on Friday, these orders will be dispatched on Monday, for delivery on Tuesday.
• Delivery is Monday to Friday (excluding Bank Holidays).
• The shipping method for Premium Delivery is FedEx and the cost is £5.95.

Shipping is FREE on all orders over £30, via a standard delivery service.
United Kingdom postage only. We do not deliver to Northern Ireland, Scottish Highlands, Islands, Isle of Man, Isles of Scilly or BF postcodes.

Returns

Please contact our team via email at sales@defendersecurityproducts.co.uk to discuss return queries. Please do not return your order without receiving a Customer Returns form first.

• We do not accept return requests after 30 days unless otherwise covered by the 12-month warranty.
• Goods should be returned in the condition you received them in.
• You will be responsible for paying for your shipping costs for returning your item.
• Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
• We aim to refund you within 14 days of receiving the returned item.

See our Terms & Conditions for complete information on our returns policy.