FAQs

All the latest information and answers to your frequently asked questions.

Ordering

If you need to cancel your order please contact our team via email at sales@defendersecurityproducts.co.uk. Please keep in mind that we strive to process and ship orders the same day (if received before 2pm), and once the order has shipped you will be subject to our return policy.

If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order.

For general enquiries, you will get the fastest response by contacting us online.

Please either visit our website and submit a contact form via the Contact Us page, or email sales@defendersecurityproducts.co.uk

Shipping

You will receive an email confirmation once your order has been shipped.

Please see our shipping policy for more details.

If you ordered via standard delivery, your item is not trackable. For premium delivery, please contact our team via email at sales@defendersecurityproducts.co.uk for your tracking number.

The cost of standard delivery is £1.95, unless you spend over £20 then it is free. The cost of premium delivery is £4.95.

Returns

We have a no quibble 30 day return policy. Please contact our team via email at sales@defendersecurityproducts.co.uk to discuss return queries.