Privacy & Cookies

Privacy Notice

Protecting Your Privacy

Your privacy is important to us, as is complying fully with GDPR. This Privacy Notice is the latest version available and a copy can be requested by contacting [email protected]

This Privacy Notice applies to the use and processing of personal information collected and used by Defender Limited. The phrases “Defender”, “us” or “we” shall, when used herein, mean those members of the Defender Limited. 

This Privacy Notice is applicable to customers and suppliers. There is a separate Privacy Notice for Staff.

Information Defender Collects

We collect personal information about you from a variety of sources. This includes information we collect directly from you; when you email us or contact us via any other electronic format; information we collect when you place an order directly with us or on one of our websites; information you give us if you subscribe to our newsletter via the website.

The Legal Bases We Rely On Are:

Consent – if you give us your specific consent to contact you, for example when you tick a box to receive email newsletters. You can revoke this consent at any time.

Contract – to fulfil our contractual obligations to you, for example, if you place an order with us and you specify a private delivery address, or you give us your name and mobile number for contact purposes.

Legal compliance – if the law requires us to collect and process your data, for example, if we need to pass on details of people involved in fraud or other criminal activity affecting Defender to law enforcement agencies.

Legitimate interest – where it might reasonably be expected we can use your data as part of running our business, for example, we may use your purchase history to send you our newsletter, or information about offers of products we think may be of interest to you. 

The Types Of Information We Collect

For orders placed with us directly via our website, we will collect your name and title; email address; postal address, telephone number; and payment information.

If you register an account with us on one of our websites we will collect your name, title, email address and delivery address. If you subsequently place an order on one of our websites we will also collect information about your purchase and we may use this to analyse trends and to tailor future communications with you. If you subscribe to our newsletter via the website we will collect your email address.

We collect details of any comments or complaints you make and this may include notes on conversations we have with you.

We use cookies on our websites to enhance your customer experience, see later section called How we use Cookies.

How We Use This Information

We might use this information to send you information on related products/services that we think may be of interest to you, subject to your consent. You can opt-out of this service at any time.

From time to time we are required by law to contact you and update you on legal matters, for example, changes to our service or updates to our Privacy Notice or product recalls. These service messages will not include any promotional content and we do not require your prior consent because in contacting you we are fulfilling our legal obligations to you (see the section on legal bases above).

For Suppliers, we use this information to send you Purchase Orders, quotation requests, enquiries etc for goods we may wish to purchase from you. We also use this information to contact you generally for business purposes, e.g. catalogue requests, product information, and customer service queries.

Cookie Notice

How We Use Cookies

Cookies are very small text files that are stored on your computer when you visit some websites. We use cookies to help identify your computer so we can tailor your user experience, track shopping basket contents and remember where you are in the order process. You can disable cookies already stored on your computer, but these may stop our website from functioning properly.

The following is strictly necessary for the operation of our website:

The website will remember:

– what is in your shopping basket;

– where you are in the order process

– that you are logged in and that your session is secure; you need to be logged in to complete an order.

The following are not strictly necessary, but are required to provide you with the best user experience and also to tell us which pages you find most interesting (anonymously):

Functional Cookies

The website will offer live chat support (if available) and track the pages you visit via Google Analytics

Targeting Cookies

The website will allow you to share pages with social networks such as Facebook (if available) and allow you to share pages via Add This (if available)

To view the “Add This” Privacy Policy or to opt-out of any online behavioural advertising, please visit Add This and click on the “Opt out” button.

This website will not:

Share any personal information with third parties

Information Sharing

We do not sell your personal information to anyone outside of Defender Limited.

We may share your information with third parties who perform services on our behalf. For instance, to fulfil our contractual obligation to you or to help us to deliver marketing to you.

We may share your information with a successor to all or part of our business. For instance, if the business, or a part of the business, is sold, we may share your personal information with the successor as part of the hand-over.

We will share your information if we think we have to in order to comply with any laws or protect ourselves. For instance, if this is required during by a government body or investigatory body, or if we are investigating potential fraud.

Third-Party Service Providers 

We engage third-party providers to perform a variety of business operations on our behalf. In so doing, we may share your personal information with them. We provide our service providers with only the personal information they need in order to perform the services we request, and we require them to protect this information appropriately and not use it for any other purpose.

Examples of third-party service providers are:

Operational companies such as delivery couriers who deliver your orders and/or collect goods from you. IT companies who support our business systems and website(s). Marketing automation platforms that send out newsletters etc. on our behalf via email.

Other Situations

We may transfer or otherwise process your personal information:

As part of the sale of Defender to another company.

To protect, defend or exercise the rights and property of Defender (including enforcing our Terms and Conditions)

When required by law and/or government authorities

Personal Information Retention Period

We keep personal information to do with your orders and our contractual obligations in our business system and we do not currently delete this data. We do however shred all written correspondence (e.g. orders, printouts) after the legal period required for keeping this information. We keep contact information (names, email addresses) in our business systems and these can be deleted or redacted (made anonymous) on request, provided there is no legal requirement to keep the information. See below for how to contact us to have this information deleted/redacted.

Your Rights And Access To The Information We Hold About You

To the extent provided by applicable law, you have certain rights in respect of the management of the personal data we hold about you. 

You can ask us to tell you where we hold your information. We must comply with this request free of charge in most cases.

You can ask us to correct personal data where it is incorrect, out of date or incomplete

You can ask for certain information to be deleted or redacted (replaced by unidentifiable markers) where this does not contravene existing law.

You can ask us to stop using your personal data for direct marketing

You can unsubscribe from any newsletters you receive using the Unsubscribe option at the bottom of any email you receive or by contacting us directly at [email protected].

You can change your details and password for online accounts but you cannot delete your account record. You can contact us and ask us to do this for you. Please email us at [email protected].

How To Contact Us

You can contact us to request to exercise these rights as follows:

In writing to Defender Limited, Unit 40 Manor Industrial Estate, Flint, CH6 5UY

By email [email protected]

Any Concerns You May Have

If you have any concerns about the way we are collecting or using your personal data, you can raise your concern with us in the first instance or directly with the Information Commissioner’s Office at