FAQs
All the latest information and answers to your frequently asked questions.
Ordering
If you need to cancel your order please contact our team via email at [email protected]. Please keep in mind that we strive to process and ship orders the same day (if received before 2pm), and once the order has shipped you will be subject to our return policy.
If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order.
For general enquiries, you will get the fastest response by contacting us online.
Please either visit our website and submit a contact form via the Contact Us page, or email [email protected]
Shipping
You will receive an email confirmation once your order has been shipped.
Please see our shipping policy for more details.
If you ordered via standard delivery, your item is not trackable. For premium delivery, please contact our team via email at [email protected] for your tracking number.
The cost of standard delivery is £2.35, unless you spend over £30 then it is free. The cost of premium delivery is £5.95.
Returns
We will not accept any returns after a 30-day period. Please contact our team via email at [email protected] to discuss return queries.