Frequently Asked Questions
All the latest information and answers to your frequently asked questions.
How do I cancel my order?
If you need to cancel your order please contact our team via email at [email protected]. Please keep in mind that we strive to process and ship orders the same day (if received before 2pm), and once the order has shipped you will be subject to our return policy.
How will I know that my order has been recieved?
If you have submitted an online order, you will receive an email confirmation within a few minutes of placing your order.
How do I contact customer service?
For general enquiries, you will get the fastest response by contacting us online.
Please either visit our website and submit a contact form via the Contact Us page, or email [email protected]
How will I know when my order has been shipped?
You will receive an email confirmation once your order has been shipped.
How long will my item take?
Please see our shipping policy for more details.
Can I track my order?
If you ordered via standard delivery, your item is not trackable. For premium delivery, please contact our team via email at [email protected] for your tracking number.
How much does shipping cost?
The cost of standard delivery is £2.35, unless you spend over £30 then it is free. The cost of premium delivery is £5.95.
Can I return my item?
We will not accept any returns after a 30-day period. Please contact our team via email at [email protected] to discuss return queries.
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